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Client Name
How approachable are we?
How good are we at understanding your problems?
How good are we at solving your problems?
How good are we at explaining our recommendations in writing?
How good are we at explaining our recommendations verbally?
How useful has our advice been?
How would you rate our speed of response to telephone queries?
How would you rate our speed of response to written queries?
How would you rate our speed of response to queries arising from meetings?
How would you rate the overall quality of our service?
How would you rate the value for money of our service?
How does our overall performance compare to that of other accounting firms you have previously had dealings with?
How well do we explain your Financial Reports to you in such a way that you have a reasonable understanding of those reports?
What three aspects of our service have most impressed you?









What aspects of our service have you been most dissatisfied with? (Tick any that are relevant)









Tell us what else you think. Please write a sentence below that summarises your impressions of Osborne Group Limited
If you could wave a magic wand and change any three aspects of the way we help you, what would those three changes be?
Would you recommend us to others?
If you recommend us to someone who engages us we will give you a credit on your account.
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